Shipping policy
# Shipping Policy
## Introduction
At Furova, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for information regarding processing times, shipping estimates, and delivery expectations.
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## Order Processing
All orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.
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## Shipping Times
### Australia
- Standard Shipping: 5–12 business days
### International Orders
- Delivery times vary by destination.
- Most international orders arrive within 7–20 business days.
Please note that delivery estimates are not guarantees and may occasionally be affected by customs processing, carrier delays, weather events, peak seasons, or other circumstances outside our control.
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## Shipping Costs
Shipping costs are calculated at checkout based on your location and any active promotions.
From time to time, Furova may offer free shipping on selected orders or promotional campaigns.
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## Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Tracking updates may take several days to appear after dispatch depending on the carrier and destination.
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## International Shipping & Customs
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Furova is not responsible for delays caused by customs clearance procedures.
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## Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are entered correctly at checkout.
If an incorrect address is provided, please contact us immediately at furovahelp@outlook.com.
We cannot guarantee changes can be made once an order has entered processing or has been shipped.
Furova is not responsible for orders delivered to an incorrect address supplied by the customer.
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## Lost, Delayed or Damaged Packages
If your order arrives damaged, appears lost in transit, or experiences significant delivery delays, please contact us at furovahelp@outlook.com.
We will work directly with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Claims regarding damaged deliveries should be submitted within 7 days of delivery.
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## Contact Us
For any shipping-related questions, please contact:
Furova Support
Email: furovahelp@outlook.com